Shipping policy
Shipping Policy
1. Order Processing Time
All orders will be processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Custom handmade bags require 3–5 business days for production before shipment.
2. Shipping Coverage
We currently ship to the United States, Canada, United Kingdom, Australia, Germany, France, Italy, Spain, Southeast Asia (Singapore, Malaysia, Thailand).
We do NOT ship to Russia, Brazil, Ukraine, Belarus due to severe customs delays.
We currently ship to the United States, Canada, United Kingdom, Australia, Germany, France, Italy, Spain, Southeast Asia (Singapore, Malaysia, Thailand).
We do NOT ship to Russia, Brazil, Ukraine, Belarus due to severe customs delays.
3. Freight Rules&Free Shipping Threshold
The global shipping standard is $20
The global shipping standard is $20
4. Order Tracking
Once your package is dispatched, a tracking number will be sent to your registered email. You can track your order status in your store account page.
Once your package is dispatched, a tracking number will be sent to your registered email. You can track your order status in your store account page.
5. Lost, Damaged or Delayed Packages
We are not liable for delivery delays caused by customs, logistics strikes, natural disasters or incorrect shipping addresses provided by customers.
If your package is lost or severely damaged during transit, please contact our customer service within 7 days after the estimated delivery date with your order number for support.
We are not liable for delivery delays caused by customs, logistics strikes, natural disasters or incorrect shipping addresses provided by customers.
If your package is lost or severely damaged during transit, please contact our customer service within 7 days after the estimated delivery date with your order number for support.
6. Return Shipping Rules
Customers are responsible for all return shipping fees. Custom handmade bags are non-refundable and non-exchangeable unless the product has quality defects.
Customers are responsible for all return shipping fees. Custom handmade bags are non-refundable and non-exchangeable unless the product has quality defects.